Managing Difficult Conversations
Find it a challenge to have a difficult conversation?
Wished that you had only said….?
Find it hard to keep a difficult conversation on track?
We have many interactions throughout day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
How You Will Benefit:
Define frame of reference
Establish a positive intent and a desired outcome
Use good communication skills during a conversation
Be able to draft a script for a difficult conversation
Use specific steps to carry out a difficult conversation
Access additional resources as required
Maintain safety in a conversation
What You Will Cover:
Planning for a positive outcome
Develop a toolkit for successful conversations
Choosing the time and place
Creating a framework for a difficult conversation
Keeping it safe, staying in control of the conversation
Practice makes perfect, how to structure the conversation
What is Included:
Instruction by an expert facilitator
Small interactive class with group discussion
Personalised certificate on completion Refreshments throughout the day including lunch
Duration: 1 days
Price: $470 + GST
Minerva Pro NZ is an NZTE capability scheme provider. You may be eligible for up to 50% off the value of the course. Contact us to find out if you are eligible! Booking 5 or more people? Contact us today to receive a bulk purchase advantage