Managing Difficult Conversations

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Find it a challenge to have a difficult conversation?

Wished that you had only said….?

Find it hard to keep a difficult conversation on track?

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We have many interactions throughout day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

 

How You Will Benefit:

• Define frame of reference

• Establish a positive intent and a desired outcome

• Use good communication skills during a conversation

• Be able to draft a script for a difficult conversation

• Use specific steps to carry out a difficult conversation

• Access additional resources as required

• Maintain safety in a conversation

 

What You Will Cover:

• Planning for a positive outcome

• Develop a toolkit for successful conversations

• Choosing the time and place

• Creating a framework for a difficult conversation

• Keeping it safe, staying in control of the conversation

• Practice makes perfect, how to structure the conversation

 

What is Included:

Instruction by an expert facilitator                                                                                                            

Small interactive class with group discussion                                                                                            

Specialised manual                                                                                                                                

Personalised certificate on completion                                                                                                     Refreshments throughout the day including lunch

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Duration: 1 day

Price: $750 + GST​