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Managing Difficult Conversations

Find it a challenge to have a difficult conversation?

Wished that you had only said….?

Find it hard to keep a difficult conversation on track?

We have many interactions throughout day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.


How You Will Benefit:

  • Define frame of reference

  • Establish a positive intent and a desired outcome

  • Use good communication skills during a conversation

  • Be able to draft a script for a difficult conversation

  • Use specific steps to carry out a difficult conversation

  • Access additional resources as required

  • Maintain safety in a conversation


What You Will Cover:

  • Planning for a positive outcome

  • Develop a toolkit for successful conversations

  • Choosing the time and place

  • Creating a framework for a difficult conversation

  • Keeping it safe, staying in control of the conversation

  • Practice makes perfect, how to structure the conversation


What is Included:

Instruction by an expert facilitator                                                                                                            

Small interactive class with group discussion                                                                                            

Specialised manual                                                                                                                                

Personalised certificate on completion                                                                                                     Refreshments throughout the day including lunch

Duration: 1 days

Price: $470 + GST

Minerva Pro NZ is an NZTE capability scheme provider. You may be eligible for up to 50% off the value of the course. Contact us to find out if you are eligible! Booking 5 or more people? Contact us today to receive a bulk purchase advantage

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